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Guest Policies

GENERAL TERMS AND CONDITIONS

  • The primary guest must be at least 18 years of age to be able to check-in the hotel.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Driving License, Voter ID Card, and Passport. Without valid ID the guest will not be allowed to check-in.
  • PAN cards are not accepted as a valid ID card.
  • Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.
  • Requirement of an extra mattress will be treated as a third occupancy.
  • Pets are not allowed in the hotel premises.
  • Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
  • A discounted booking cannot be modified. In case of early check-out for such a booking, no amount will be refunded.
  • Certain destinations may have different policies for specific times during the year.
  • Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
  • Certain policies are booking specific and are informed to the customer while making the booking.

BOOKING EXTENSION POLICY

  • Extension of stay would be provided on current room rates, subject to availability.
  • Current room rates can be different from the rates at which the rooms were booked.

CANCELLATION POLICY

Cancelling is as fast and easy as booking one.

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is 12 noon.

​For bookings up to 3 rooms -

Cancellation Time

Cancellation Fee

24 hours or more prior to check-in time

Free cancellation (100% refund)

Less than 24 hours before check-in time

One night’s booking amount

On the date of check-in

In case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.

Mid Stay Cancellations

In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.

​For bookings of 4 or more rooms -

You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms.

Cancellation Time

Cancellation Fee

30 days or more prior to check-in date

FREE Cancellation (100% refund)

Between 15 to 30 days of check-in date

50% advance amount

Less than 15 days of check-in date

100% advance amount

On the date of check-in

In case you do not show up at the hotel, no refund is applicable on the booking.

Mid Stay Cancellation

In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.

How to Cancel?

You can cancel your by calling us on on +91 944 9823 444 to cancel your booking. The applicable refund amount will be credited to you within 4 working days. However, it may take an additional 3-14 working days to reflect in your account, depending on the processing time taken by your bank.

PAYMENT POLICY

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

EARLY CHECK-IN AND LATE CHECK-OUT

Early Check-in​ (subject to availability) -

Our standard check-in time is 12 noon. Early check-in is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Check-in Time

Early Check-in Charges

Before 6 AM

100% charges for one day payable as per room rates of the previous day

Between 6 AM and 10 AM

30% charges payable as per room rates of the previous day or INR 500, whichever is higher.

Between 10 AM and 12 Noon

Complimentary

The above does not include charges for breakfast.

Late Check-out ​(subject to availability) -

Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Check-out Time

Late Check-out Charges

Between 11 AM and 1 PM

Complimentary

Between 1 PM and 5 PM

50% charges payable as per room rates of the next day or INR 500, whichever is higher.

After 5 PM

100% charges payable as per room rates of the next day

HOTEL SPECIFIC POLICIES

  • Hotel specific amenities are captured on the website and the app. Guests are advised to refer the same while booking.
  • Hotels in hill stations may not have air conditioning due to weather conditions of the location.
  • Hotels in remote locations may not have Wi-Fi connectivity due to unavailability of network in those regions.
  • In some hotels, due to local conditions, unmarried/unrelated couples may not be allowed to check-in. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at the time of check-in.
  • Hotels may deny check-in to guests providing ID proof of the same city as the hotel itself.